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FAQ

Product
Q: Are your products as awesome as you claim?
A: No. They are way better than that.

Payment
Q: Can I trade 1 of my old blue Friends for 10 of your swanky new copperheads?
A: We will happily accept most forms of your hard earned money: credit cards, cash, and sometimes trades (looking for old gear that's not manufactured anymore like solid stem cams, hammers, pitons, etc.)

Shipping
Q: When will I get my stuff?
A: Typically we will get your stuff boxed up within 24-48 hours. Then it'll take 2-4 business days to ship to you, depending on where you live in the US. If you have special ordered a shirt, tack on 2 days for your custom bit of awesomeness. Double check the News page to make sure we’re not on a climbing trip if you need your stuff immediately.

Return Policy
Q: How can I return my stuff?
A: Just send us an email with your invoice number, item to return, and reason for the return within 10 days of your shipping date and we will send you an RA number. Blah. Blah. Blah. We will accept unused items for returns only. Please don't wash your shirt then send it back to us for a return. C'mon man, no one wants a shirt after you've climbed in it!

Sales Tax
Q: Will I have to pay sales tax?
A: Only if we are shipping to Florida, then you will have to pay 6.5% sales tax.

Got a question we didn't answer? Email us.